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💅 Lydia & Co Product Questions
What’s included in a Lydia & Co nail kit? +
Each kit includes 10 press-on nails, a dual-sided buffer/file, two alcohol wipes, a sponge buffer, a crystal stick, and our signature non-toxic jelly nail glue. Everything you need for salon-quality nails at home.
How long do Lydia & Co Tips last? +
With proper prep and application, Lydia & Co Tips can last around 7 days. The stronger the bond, the longer they’ll stay.
Will Lydia & Co Tips damage my natural nails? +
Not at all. Our tips are designed to be gentle on your natural nails. To remove, simply soak your nails in warm water for about 10 minutes or until the glue loosens. Gently lift the Lydia & Co tips from the sides—avoid pulling or forcing them off. If needed, re-soak your nails in warm water for easier removal.
Can I customise the length and shape? +
Absolutely. Lydia & Co Tips are made to be shaped and styled to your liking. Trim, file, and finesse them into your dream look.
Will Lydia & Co Tips fit my nails? +
Yes! You can utilise the size chart in each product to find the most suitable size out of our 4 sizes.
What are Lydia & Co Tips made of? +
Our press-ons are crafted from high-quality materials that mimic the look and feel of gel nails-without the salon price tag.
Are Lydia & Co products cruelty-free? +
Always. We love our furry friends and never test on animals. Our products are 100% vegan and cruelty-free.
📦 Orders & Shipping
When will I receive my order? +
We ship within 1-2 business days. Our team takes weekends and holidays off (self-care matters!), but your nail mail will be on its way the next business day.
Do you ship internationally? +
We currently ship within New Zealand and to Australia ONLY. Want Lydia & Co in your country? Let us know—we love hearing from you.
How do I track my order? +
Once your order is processed, you’ll get an email with tracking info. When your package arrives, it’s time to unbox and get glam. Heads up: tracking may take 24–48 hours to update.
Can I change or cancel my order? +
If your order hasn’t shipped yet, email us ASAP and we’ll do our best to help. Our team moves fast, so timing is key.
My order says delivered but I haven’t received it—what now? +
First, check with neighbors or your local carrier. If it’s still missing, reach out to us and we’ll help sort it out.