Do we offer refunds or exchanges?

At Lydia & Co., we prioritize hygiene and customer safety. For this reason, we are unable to offer refunds or exchanges for orders where the customer has simply changed their mind or wishes to request a different style or size.

We kindly recommend reviewing your order carefully and selecting your size with reference to our size guide before completing your purchase.

For more details, please refer to our Returns & Exchanges Policy.

I’ve received a damaged item, how can I get assistance?

While rare, if you happen to receive a damaged or faulty item, or if there is an oversight on our part, please contact us immediately.

Each case will be reviewed individually, and we are committed to resolving issues with care and efficiency to ensure your satisfaction.

What forms of payment do we accept?

We accept payments from major credit card providers, including Visa, Mastercard, American Express, UnionPay, as well as Shop Pay, Apple Pay, and Google Pay.

Where can I learn more about the payment and processing on your store?

For more information regarding payments, order processing, and data security, please refer to our Terms of Service or Privacy Policy.