Returns Exchanges
At Lydia&Co., we truly hope you love every set you receive. Each order is thoughtfully prepared with care, and we’re committed to providing a positive experience from the moment your order arrives.
If you need assistance at any stage, our team is always happy to help. Please contact us at:
Due to hygiene reasons and the personal nature of press-on nail products, we are unable to accept returns or exchanges for:
• Change of mind
• Incorrect size selection
• Preference changes in style, shape, or colour
• Used or worn products
• Opened nail glue or accessory products
To be eligible for a return request, items must:
• Be unused and unworn
• Remain in their original packaging
• Be in resellable condition
• Be requested within 7 days of delivery
We kindly encourage customers to carefully review all order details and refer to our sizing guide before completing a purchase.
Faulty, Damaged or Incorrect Items
While rare, if you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.
To help us review the issue as quickly as possible, please include:
• Your order number
• A brief description of the issue
• Clear photo or video evidence
Our team will carefully assess each case and work towards a suitable solution with care and attention.
We understand that finding the perfect fit can sometimes be difficult when purchasing press-on nails online.
If you are unsure about sizing before placing your order, we strongly recommend referring to our sizing guide or reaching out to our team for assistance.
As sizing preferences vary from person to person, we are unable to offer refunds or exchanges for incorrect size selections.
To request a return, please contact us at:
Please include your order number and reason for your request.
If your return is approved, we will provide instructions on how and where to return your parcel.
Please note:
• Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty or incorrect
• Items returned without prior approval will not be accepted
Once your return has been received and inspected, approved refunds will be processed back to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping costs are non-refundable.
If you have any questions regarding your order, sizing, returns, or exchanges, please don’t hesitate to reach out.
We’re always here to help.